Dear Aladin12345,

Thank you for your feedback and for taking the time to share your experience with us.

As Winnerz is a licensed and responsible operator, we are committed to strictly following the Responsible Gambling policies.
We recognise the importance of creating a safe gaming environment, and as such, we take our legal responsibilities seriously.
By meeting our legal obligations, we ensure that all our activities align completely with the rigorous standards established by our licensing authority.

It is essential to guarantee that the account creation process and your interactions with us adhere to the legal requirements in your area, while also being mindful of the laws applicable to your jurisdiction. This way, you can ensure that your experience on our website is both safe and compliant with the law.

Moreover, a dedicated Responsible Gaming section can be found on our website, which offers access to a variety of tools and resources intended to support those who feel that gambling has caused significant harm in their lives.

We express our heartfelt apologies for any inconvenience experienced and appreciate your understanding in this matter.

If you have further questions or require assistance, please do not hesitate to contact us through live chat or via email at support@winnerz.com. We are here to assist you.

Best regards,
The Customer Support Team of Winnerz