Dear Spenjor,

Thank you for sharing your concerns with us. We appreciate the opportunity to clarify your case.

We understand your frustration, and we’d like to clarify a few details regarding your case.

During registration, the email address you provided contained errors, which is why there was an issue with communication. As a courtesy, we updated your email address upon your request to ensure you could receive all necessary information regarding your account.

Regarding verification, today you received an email from our KYC department outlining the specific documents still required for completion. Once you carefully review the instructions and submit all necessary documents correctly, your verification will be finalized, and your withdrawal will be approved without further delay.

We are committed to processing all withdrawals in compliance with security and regulatory standards, and we appreciate your cooperation in completing the verification process. If you have any questions or need further clarification, please don’t hesitate to reach out to our support team—we are happy to assist you.

Best regards,
The Winshark Casino Team