Dear Chocco,

We are sorry to hear that you are not satisfied by the service provided on our platform, although we are still happy for your winnings.

Please note that certain delay with payouts might arise during weekends and bank holidays, simply due to the bank institutions not processing transactions during that period.
Furthermore, all withdrawals are processed only after successfully completed KYC process and we just kindly like to draw your attention to the fact that in your case additional KYC was required due to change of payment methods.
From Flappy we would like to just confirm that all requested withdrawals were successfully processed as soon as possible after KYC was completed and financial institutions were open.
In any case, we are sorry to hear about your negative experience with our customer service, and we can assure you that the case will be investigated promptly.

Thank you for your feedback, and if you have further questions or concerns, please reach out to us. We appreciate your patience and hope to provide a better experience for you in the future.

Kind regards,
Flappy team

Dear Chocco,
we are really sorry for the withdrawal delay. Your withdrawal was approved by us last week and we were waiting for its processing. The banking system experiencing a huge overload due to holidays at the end of the year. Usually, it takes up to 5 business days, but at this period please allow it up to 10 days to appear on your bank account.
Should you need any additional information, please contact us via support@beemcasino.com or live chat.

Kind regards,
BeemCasino Team