Hello, dear player! Thank you for your feedback! We are sorry to hear that your experience was negative. We understand that the verification process can be inconvenient, but it is necessary to ensure the safety of our users and prevent fraud. Regarding withdrawal times, we try to provide the fastest service possible, but in some cases there may be a delay due to certain procedures. You don't need to worry, your account is under additional verification - this is a normal procedure by which we check that everything is in order and that there has been no fraudulent activity on your part. We need to make sure that everything is legal and safe.

Best regards,
Sol Casino!

Hello, Kaczka381! According to our rules, point 10.4 The JET Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential.

Best wishes,
Jet Casino!

Nice to meet you, Kaczka381! According to our terms and conditions, point 8.24: "The Company reserves the right to require primary and secondary account verification at any time and to use additional tools and procedures for verification, if necessary. In order to verify your user account, the administration has the right to ask you to provide an ID document (including, but not limited to, a copy of your passport/ID card/any payment card used, recent public utility charge statement in your name or any other document confirming your identity). In addition, the Company reserves the right to ask you to confirm your identity via a video call or by sending your documents by mail. If these requirements are not fulfilled, the Company has the right to temporarily deactivate your user account until the requirements are fulfilled and/or close the account. If the information you provided is found to be inaccurate, the Company reserves the right to block your account and cancel withdrawals". Also, according to the point 10.4 Sport platform, The IZZI Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential.
Please, be patient, after the check will be ended you'll get the funds, we just want to be sure that there're no fraudulent actions from your side.

Sincerely,
Izzi Casino!