Qbet Casino - プレイヤーの入金がカジノアカウントに入金されません。

I've been with Qbet for over half a year and everything was good until the 15th of February 2024 when they started a new deposit page named Channeltopay. I made a deposit through my bank as always using Sofortonline, but this time the money was not credited to my game account. In the live chat, I always get the same excuses that it's still going to take some time.

Ich bin seit über ein halbes Jahr bei Qbet und alles war gut biss am 15.02.24 die eine neue Einzahlungsseite die Channeltopay heiß gestartet wurde .Ich habe per Sofortonline durch meine Bank wie immer eingezahlt aber diesmal ist daß Geld nicht auf meinem Spielkonto gebucht worden. Und im livechat bekomme ich immer die gleichen Ausreden, daß es noch dauert.

Dear mrbeko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

The matter has been resolved, qbet has credited my payment. Anyway, thank you for giving it. Kind regards from Berlin...

Die Sache hat sich erledigt, qbet hat meine Zahlung gut geschrieben. Trotzdem, danke das es euch geben tut. Mfg aus Berlin...

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, mrbeko, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru