Qbet Casino - プレイヤーの入金は入金されません。

Hello, I have just made a deposit. It was NOT credited to my player account, but it was debited from my bank account. After researching on the Internet, I found that several players in this casino have experienced problems with instant transfer, where the funds were NOT credited to their player accounts.

Guten Tag , ich habe soeben eine einzahlung getätigt. Es wurde meinem Spieler Account NICHT gutgeschrieben, aber von meinem Bank Account belastet, nach Recherche im Internet hatten mehrere Spieler in dem casino Probleme mit der sofort überweisung das das Guthaben dem Spieler Account NICHT gutgeschrieben wurde

Dear AttilaY,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

The casino's finance department was able to solve the problem and the money arrived.

Complaint can be closed. Thank you for your time

Die finanzabteilung konnte vom casino das Problem lösen und das Geld ist angekommen.

Beschwerde kann geschlossen werden. Danke für ihre Zeit

Dear AttilaY,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru