QuickWin Casino - プレイヤーの撤退が遅れています。

It has been exactly 9 days since I made my withdrawal on October 27, and I have not received anything yet. On November 2, I had to redo the withdrawal process, but I don't know why it was canceled. I would appreciate your assistance!

Sono passati esattamente 9 giorni dal mio prelievo effettuato il 27 ottobre e non è mi stato ancora accreditato nulla, il 2 novembre ho dovuto rifare la procedura per il prelievo non so per quale motivo mi è stato annullato, sarei grato che mi aiutaste!!!

Dear francescomirraa1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do you currently have any pending withdrawals?
• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina