QuickWin Casino - プレイヤーの撤退が遅れています。

I requested my first two withdrawals of 100e each simultaneously and they haven't even reviewed them yet. I write to them and they tell me that it is delayed and that I will soon receive my money, but the truth is that I don't see Quickwin doing anything about it. I started the withdrawals on 02/23/25 and as of today 02/28/25 they are still under review by the casino.

Pedí mis dos primeros retiros de 100e cada uno simultáneamente y aún ni los an revisado, les escribo y me dicen que está en demora que pronto recibiré mi dinero, pero la verdad que no veo que haga nada al respecto quickwin. Los retiros los comenzé 23/02/25 y a día de hoy 28/02/25 siguen en revisión por parte del casino.

Hello AlvariitoScratch,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

I played part of the bonus but lost it in a bet and the rest of the bonus I lost when I hit withdraw, the money I won was with what I deposited.

They haven't asked me for any verification method and I give them where to verify and they say that it's not possible at the moment.

I just spoke to them and they told me about waiting every day... but the retreat was 3 days long and more than twice as long has already passed.

Jugué una parte del bono pero la perdí en una apuesta y el restante del bono lo perdí al darle al retirar, el dinero que he ganado ha sido con lo que yo ingresé.

No me an pedido ningún método de verificación y le doy donde verificar y dice que por el momento no se puede.

He hablado ahora mismo con ellos y me dicen lo de todos los días que espere.. pero eran 3 días el retiro y ya a pasado más del doble.

Dear AlvariitoScratch,

As mentioned earlier, withdrawals may take up to 14 days to be processed. If it has not yet been this long, I can only advise you to wait at this time.

In the meantime, could you please forward your deposit, bonus, and betting history, along with any communication between you and the casino, to nikolas.b@casino.guru for further review?

Looking forward to your response.

Best regards,

Nick

Hello, it's already solved, thanks 😊

Hola ya se a solucionado gracias 😊

Dear AlvariitoScratch,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru