QuickWin Casino - プレイヤーの賞金は入金されません。

I played a hand of live dealer Blackjack, the hand was a winning hand. It shows as a winning hand, and a 180 dollar win at that,yet my account wasn't credited. I've submitted ample proof via screenshots but I'm just getting the runaround from them. Id steer clear of this casino

Dear jonathancharrier3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you communicated this issue with the casino directly? Have you been advised about their intentions of contacting the game provider to have the game checked and verified?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear jonathancharrier3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good day,

I have contacted the casino several times over the past few weeks. I just get the same generic response that it's with the relevant department. I was just getting tired of it,so I closed my account but seems like the website is just riddled with errors.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since you closed your casino account already I will now reject this complaint. Thank you for your understanding.