QuickWin Casino - 選手の退場が遅れています。

Since the 24th of December, 2023, I've been waiting for my withdrawal to be processed and nothing has happened. I've written to customer service several times and was told that it usually takes 1-3 days for processing. I'm absolutely fuming.

Seit dem 24.12.2023 warte ich darauf das meine Auszahlung bearbeitet wird und nichts tut sich. Habe mehrmals mit der Kundenservice geschrieben und man sagte mir das in der Regel 1-3 Tage bearbeitet wird. Bin stinksauer.

Dear Emyyy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

How please, 14 days, where does it say that? I was told that processing takes 1 to 3 days and your general terms and conditions don't say anything about 14 days? How do you want to attract players if they take 14 days to pay out?

Wie bitte 14 Tage wo steht das? Es wurde mir gesagt das die Bearbeitung 1 bis 3 Tage dauert und in Ihren Allgemeinen Geschäftsbedingungen steht nichts von 14 Tagen? Wie wollen Sie Spieler gewinnen wenn sie sich mit der Auszahlung 14 Tage Zeit lassen?

Thanks. I received my payout today.

Danke. Meine Auszahlung habe ich heute erhalten.

Dear Emyyy,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru