QuickWin Casino - 選手の退場が遅れました。

I've been waiting for my withdrawal to be processed for two weeks now. I've had enough of waiting. I haven't received any responses or messages from anyone. No documents have been requested from me. I just want to get my money. Otherwise, I couldn't recommend this casino to anyone. I've played on several sites, and there's never been any problems.

Olen odottanut nostoni käsittelyä jo kaksi viikkoa. Nyt riittää odottelu. En ole saanut mitään vastauksia tai viestiä mistään. Minulta ei ole pyydetty dokumentteja. Haluan saada rahani. Muuten en voi suositella tätä kasinoa kenellekkään. Olen pelannut useilla sivustoilla, eikä ole ikinä ollut ongelmia.

Dear maisuu93,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you have not passed the verification yet?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have not made withdrawals at this casino before. I have not been asked for any documents. No confirmation has been requested. I had no active bonus.

En ole aiemmin tehnyt nostoja tällä casinolla. Minulta ei ole pyydetty mitään dokumentteja. Vahvistusta ei ole pyydetty. Minulla ei ollut aktiivista bonusta.

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Thank you very much, maisuu93, for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello maisuu93,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite QuickWin Casino to join the conversation and participate in the resolution of this complaint.

Dear QuickWin Casino,

Can you please provide an update on the status of the payment?

Thank you.

Kind regards,

Tomas

Casino.Guru

Hey. The matter does not require further clarification.

Hei. Asia ei vaadi enää selvitystä.

Dear maisuu93,

Can you please be more specific? Does it mean the issue has been resolved? Thank you.

Problem solved.

Ongelma ratkaistu.

Dear maisuu93,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru