QuickWin Casino - 選手の退場が遅れました。

Casino is delaying withdrawal of 513.50 CAD$. Withdrawal done on casino site January 2nd 16:11 EST. 73 hours later no withdrawal done. First support agent quotes a backlog. Second support agent just told me to wait more and closed the chat on me when I asked for a timeline. No verification required per the casino site.

Dear twentyone12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Will keep everyone posted. No funds received to date

Still no funds received after 7 days.

Customer service still giving the runaround (screen recordings available)

Still no funds received as of January 10th

Thank you for your reply, twentyone12. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Hello,

Two weeks have passed and no payment has been received.

Thanks for the update. Have you made any successful withdrawals before? Do I understand correctly that your account has not been verified yet?

Have you accumulated your winnings with or without an active bonus?

I have never made a successful withdrawal. I am not verified nor am I able to verify as their upload portal simply states "you do not require verification" so I am unable to verify even if I wanted to. There is no bonus.

orher element to note: they are stating that the payment processor has sent me an email money transfer, which was my withdrawal method. I absolutely have not received it. Further, in this type of transaction, I have auto deposit enabled so it would automatically deposit to my account which has not happened.

lastly, I am now unable to cancel the withdrawal on their site. So they need to resend the transfer that they allege has been sent or pay the sum in another way

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear twentyone12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.