R7 Casino - プレイヤーはボーナス ゲームで未解決の問題に直面しています。

Hello,

I registered at R7 Casino and played 140 free spins. I won a bit over €37. However, none of these bonus games that can be played with bonus money are working. I have tried everything possible, cleared the cache, etc., and then contacted the casino's chat support. They definitely do not know what they are talking about. I have mentioned that the games are not working and have done everything possible. Three times, the customer service representative ended the chat in the middle of the conversation. I have not received any help from them. I have probably contacted them about the issue 10 different times. Ultimately, they cut off the chat conversations mid-discussion.

Hei.rekisteröidyin r7 casinolle ja pelasin 140ilmaiskierrosta.voitin siitä vähän päälle 37€.noh mikään näistä bonus peleistä ei toimi mitä pystyisi pelaamaan bonus rahalla.olen kokeillut kaikkea mahollisia alustoja tyhjentänyt välilehdet jne.sitten kasinon chattiin.he eivät todellakaan tiedä itsekkään mitä puhuvat.samasta asiasta olen maininnut että pelit ei toimi ja ka kaiken mahdollisen olen tehnyt.3 kertaa asiakaspalvelia katkaisi chatin kesken keskustelun.ja mitään apua en sieltä ole saanut.olin varmaan 10 eri kertaa sinne asiasta yhteydessä.lopulta nämä katkaisi tosiaan kesken chatin keskusteluita.

Hello Jomatsu86,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with R7 Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Do I understand it correctly that the bonus still required wagering?
• Are any games available at all?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick