Rabona Casino - プレイヤーのアカウントがハッキングされました。

My account was hacked and I informed the site as soon as I noticed, after a few emails exchanged I got no more answers. Will my problem be resolved?

Minha conta foi invadida e informei o site assim que percebi, depois de alguns e-mails trocados não obtive mais respostas. Meu problema será solucionado?

Dear Dayane,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify how exactly this situation influenced you and your casino account?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Dayane,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.