Rabona Casino - プレイヤーのアカウントが閉鎖される恐れがあります。

Hello,

I had an account with Rabonabet in the past. I had it closed due to my gambling addiction. Now I've been able to reopen the account and have asked to have it reactivated due to my gambling addiction. I've already sent several emails to support. I only get one response each time, asking if I accept the terms and conditions, and then I reply, and I don't get a reply. In the meantime, I've deposited some more money and keep getting the message that my account is about to be closed. But there's no response. Is it possible to keep the money and close my account? It's not acceptable to reopen an account that's already been closed!

Hallo,

ich hatte in der vegangenheit bereits ein Konto bei rabonabet. Hatte es aufgrund meiner Spielsucht schließen lassen. Jetzt konnte ich das Konto wieder öffnen und hatte daraufhin gebeten, das Konto wieder anzuschließen. Aufgrund meiner Spielsucht. Ich habe den Support bereits mehrere Mails geschrieben. Erhalte immer nur eine Rückmeldung ob ich die Bedingungen annehme daraufhin antworte ich bekomme keine Antwort. In der Zwischenzeit habe ich wieder einige Gelder eingezahlt und weiß immer wieder darauf hin, dass mein Konto geschlossen werden soll. Es wird aber nicht reagiert. Ist es möglich, das Geld zurückzuhalten und mein Konto zu schließen ? Es kann ja nicht angehen ein bereits geschlossene Konto wieder zu eröffnen !

Dear Marti89,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Thank you very much in advance.

Best regards,

Dominika

Hello dominika,

I have replied to the corresponding email address

Hallo dominika ,

ich habe ihnen auf die entsprechend me Mail Adresse geantwortet

Hello dear team,

I am still waiting for your feedback.

What are the chances of getting the amount, or at least a partial refund? I spent over €150, and the casino completely ignored it. Why was my account reopened after I had it closed about a year ago due to gambling addiction?

Hallo liebes Team ,

ich warte noch auf Ihre Rückmeldung.

wie stehen die Chancen den Betrag oder zumindest einen Teilbetrag erstattet zu bekommen . Ich hatte Ausgaben von über 150€ und es wurde komplett vom Casino ignoriert, und warum konnte mein Account wieder geöffnet werden nachdem ich vor 1 Jahr ca wegen spielsucht habe schließen lassen

Dear Marti89, I have not received the original account closure or self-exclusion request which led to your account being closed previously.

Could I kindly ask you to forward me the original emails that you previously sent to the casino, from which you took the screenshots you already shared? Please send them directly to: dominika.l@casino.guru.

May I ask you to confirm if your account is currently closed, or if it is still active and accessible at the moment?

Hello everyone ,

Unfortunately, I no longer have the email from the past. But the casino can definitely help.

the account was closed today

Hallo zusammen ,

leider habe die Mail aus der Vergangenheit nicht mehr . Aber das Casino kann da bestimmt weiter helfen. .

das Konto wurde heute erst geschlossen