Rabona Casino - プレイヤーの引き出しが遅れています。

On June 3rd, I made a deposit of 10 euros and won 200 euros. I immediately requested a withdrawal. After three days, I received an email stating that my withdrawal had been canceled. That same day, I attempted the withdrawal again, but it was rejected after a few days. I tried a third time, and this time it was rejected within a few hours. I sought an explanation via chat, but received only copy-pasted excuses.

After these rejections, on Sunday, June 9th, I changed my withdrawal method to "bank transfer".

Today is Tuesday, and the withdrawal is still pending. In chat, they keep telling me the same things over and over with copy-pasted responses.

I want my money, and I don't know what to do anymore. It's been exactly 9 days, and I've tried everything but to no avail!

Giorno 3 giugno ho fatto un deposito di 10 euro con cui ho ottenuto una vincita di 200 euro,ho subito effettuato un prelievo,dopo tre giorni mi arriva un'email con su scritto che il prelievo era stato annullato,lo stesso giorno rifaccio il prelievo che dopo qualche giorno mi viene rifiutato di nuovo,lo faccio per la terza volta e anche questo mi viene rifiutato qualche ora dopo,provo a chiedere spiegazioni in chat ma è un susseguirsi di copia e incolla con scuse sempre fatte con copia e incolla.

Dopo questi rifiuti domenica 9 giugno cambio metodo di prelievo e scelgo il "bank transfer".

Oggi è martedi è il prelievo risulta sempre in attesa e in chat come sempre mi vengono dette le stesse cose con copia e incolla.

Voglio i miei soldi e non so più cosa fare,sono 9 giorni esatti che provo di tutto ma niente!!

Dear manuelmangione95, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?

Thank you in advance for your reply.

Best regards, 

Kristina

I would like to thank you, this morning the bank transfer finally arrived after exactly 10 days.

You don't know how grateful I am to you.

Thank you very much from the bottom of my heart... I couldn't hope for it anymore!

Vorrei ringraziarvi,stamattina è arrivato finalmente il bonifico dopo esattamente 10 giorni esatti.

Non sapete come ve ne sono grato.

Grazie mille veramente di cuore...non ci speravo più!

Dear manuelmangione95,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru