Rabona Casino - プレイヤーの撤退が遅れています。

Good morning... I made a withdrawal of 500 euros on 11/9 from Rabona that I found through your site. By 18/9, the money hadn't been deposited. I made another withdrawal using IBAN on 18/9, and until today, the money still hasn't been deposited. I have sent messages, and they only tell me "sorry for the delay." I am tired of sending them messages and just getting a simple "sorry for the delay" in response.

καλημερα σας...εχω κανει μια αναληψη απο 11/9 500 ευρω απο ραμπονα που ειδα απο το σαιτ σας μεχρι τις 18/9 δεν τα ειχαν βαλει...και ξανα εκανα αναληψη με ΙΒΑΝ 18/9 και παλι μεχρι σημερα δεν μου τα εχουν βαλει...εχω στειλει μηνυμα και μονο μου λενε συγγνωμη για την καθυστερηση..εχω κουραστει να τους στελνω μηνυμα και να λενε απλα ενα συγγνωμη για την καθυστερηση??

Dear Christinap,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Do I understand correctly your withdrawal from the 11th of September was canceled and the money returned to your balance?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas