Rabona Casino - プレイヤーの撤退が遅れています。

Hello,

I hope I can get some help from you here.

I deposited 300 euros 2 weeks ago, which was no problem. After playing for days, I got a little lucky and won a total of 3300 euros after playing for several days.

Of course I want to cash out my winnings, but somehow I have a bad feeling...

I have been waiting for my payout for 5 days and nothing has happened yet. I have contacted support over the last few days and every time they tell me to be patient and that it is in the final completion phase.

I have applied three times, each time via bank transfer, and still haven't received anything.

How long should I wait? I want to finally get the money I won.

It can't be true that you have to wait so long for your winnings?

I hope I can get help here.

Hallo,

ich hoffe ich bekomme hier irgendwie Hilfe von euch.

Ich habe vor 2 Wochen 300 Euro eingezahlt, was unproblematisch war. Nachdem ich tagelang gespielt habe, bekam ich das „kleine" Glück und habe insgesamt nach mehreren Tagen Spielen, 3300€ gewonnen.

Natürlich möchte ich mein Gewinn auch auszahlen, aber irgendwie habe ich ein schlechtes Gefühl…

Ich warte schon seit 5 Tagen auf meine Auszahlung und bis jetzt tut sich gar nichts. Ich habe die letzten Tage immer den Support kontaktiert, und jedes Mal heißt es, dass ich mich gedulden solle und es in der finalen Abschluss Phase steht.

Habe 3 mal jeweils über Banküberweisung beantragt. Und bekomme bis jetzt immer noch nichts.

Wie lange soll ich noch warten? Ich möchte das Geld was ich gewonnen habe, endlich bekommen.

Es kann nicht sein dass man so lange auf sein Gewinn warten muss?

Ich hoffe ich bekomme hier Hilfe.

Dear Sedko7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear Sedko7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.