Rabona Casino - プレイヤーの撤退が遅れています。

Hi, I have a strange situation, on March 9th I requested a withdrawal, after 3-5 working days I contacted them again telling them that the money has not been credited to my personal account, they give me my money back and on the 20th I request a withdrawal, on the 21st it appears completed and as of today March 29th there is still no money in my personal account, what should I do?

salve, ho un situazione strana, il 9 marzo ho richiesto un prelievo, passati 3-5 giorni lavorativi ricontato dicendoli che i soldi non sono stati accreditati sul conto personale, mi ridanno i soldi e il 20 richiedo un prelievo, il 21 mi risulta completato ed ad oggi 29 marzo ancora nessun soldo nel conto personale, cosa devo fare?

Hello gconemi99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rabona Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

hi nick thanks for replying

on the rabona site there has never been a need to verify the account and I can confirm this because I have been playing regularly for years and have never had these problems

I have accumulated winnings with real money never used bonuses

the last time was today around 3:30 pm more or less

ciao nick grazie per aver risposto

al sito rabona non ce stato mai bisogno di verificare l'account essendo posso confermartelo perche cmq sono da anni che gioco regolarmente non ho mai avuto questi problemi

ho accumulato le vincite con soldi veri mai usato bonus

l'ultma volta è stato oggi verso le ore 15:30 piu o meno

The company is Tranello Limited and operates under international regulation of the Government of Curacao N°8048/JAZ. I SIGN TRANELLO LIMITED in the true sense of the word

La società è la Tranello Limited ed opera con regolamentazione internazionale del Governo del Curacao N°8048/JAZ. SOTTORISCRIVO TRANELLO LIMITED nel vero senso della parola

Hello gconemi99,

Please be advised that it might take up to 14 days for any withdrawals to be processed.

As the time frame should be around tomorrow, please let us know if there will be any update regarding the payment.

If not, we will try to intervene.

Awaiting your response.

Regards,

Nick

Payment arrived for half after 1 day. Half because since they did not pay I started playing it at Caxxo. Definitively closed with Rabona in my opinion a real criminal association. I play with Eurobet yesterday won a lot of euros requested withdrawal credited today. I hope they ban them for life from Italy.

Pagamento arrivato per metà dopo 1 giorno. Metà perchè visto che non pagavano ho cominciato a giocarlo a Caxxo. Chiuso definitivamente con Rabona a mio parere una vera e propria associazione a delinquere. Gioco con Eurobet ieri vinti un bel pò di euro richiesto il prelievo accreditati oggi. Spero li bannino a vita dall'Italia.

Hello gconemi99,

We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Our team wishes you all the best for your future activities!

Best regards,

Rabona team.

Hello gconemi99,

Please let us know if the money from Rabona has arrived.

Awaiting your response.

Regards,

Nick

In about 1 month I tried 2 different types of withdrawal of the amount won and after days of waiting (10-15 days) they proceeded to put the same amount back into my gaming account and not into my current account.

In the end I had given up hope and was basically forced to burn another 400 euros by gambling them haphazardly.

When I reached 500 euros of remaining sum (won) I made a last attempt to withdraw which strangely enough was credited to my current account the following day.

Anyway, I have had my account on rabona betting deleted and I don't think they will see me again.

PS to apologize for what happened they gave me 100 euros on my game account.

In circa 1 mese ho provato 2 diversi tipi di prelievo della cifra vinta e dopo giorni di attesa (10-15 gg) provvedevano a rimettermi la stessa cifra sul conto di gioco e non sul mio conto corrente.

Alla fine avevo perso le speranze e praticamente sono stato costretto a bruciare altre 400 euro giocandole a casaccio.

Quando sono arrivato a 500 euro di somma rimanente (vinta) ho fatto un ultimo tentativo di prelievo che mi hanno stranamente accreditato sul conto corrente il giorno dopo.

Cmq ho provveduto a far cancellare il mio account su rabona scommesse e non credo che mi rivedranno.

PS per scusarsi dell'accaduto mi hanno regalato 100 euro sul conto di gioco.

Hello gconemi99,

Sorry to hear that you have lost your remaining balance.

We will be now closing the complaint as you have closed your account and you balance there is zero.

Please do not hesitate to contact us in case you will experience any issues with online casino again.

Best regards,

Nick