Rabona Casino - プレイヤーの自己排除リクエストは無視されます。

Scandalous conditions at Rabona!

I requested self-exclusion via email on February 27, 2025 because I am addicted to gambling and cannot control myself.

I have already written 3 emails to get myself blocked.

I have already deposited and lost over 16,000 euros over the last 2 years.

Rabona doesn't react and lets me continue to deposit.

Now I am demanding my deposit amounts from February 27, 2025 back through a lawyer because of my illness.

I very much hope that this problem can be solved without much conflict.

My name at Rabona is Dren99, in case any support staff is reading this.

Skandalöse Verhältnisse bei Rabona!

Ich habe am 27.02.25 um Selbstsperre per Email gebeten, weil ich spielsüchtig bin und mich nicht kontrollieren kann. 

Ich habe bereits 3 Mails geschrieben um mich sperren zu lassen. 

Ich habe bereits über die letzten 2 Jahre über 16000 Euro eingezahlt und verloren.

Rabona reagiert nicht und lässt mich fleißig weiter einzahlen. 

Nun fordere ich meine Einzahlungsbeträge ab dem 27.02.25 zurück per Anwalt, wegen meiner Krankheit.

Ich hoffe sehr, dass sich dieses Problem lösen lässt ohne viel Streit.

Mein Name bei Rabona ist Dren99, falls hier ein Supportmitarbeiter mitliest.

Hello Dren99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rabona Casino. Please allow me to ask you a few more question before we would move forward.

• Did you forward the request from the same e-mail address as your account is registered in?
• Would it be possible to send the first exclusion you have written to nikolas.b@casino.guru for further review?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

yes, I sent the request with the email:

I'm not interested in the large sum!

I would like to get the money back from the deposits made between February 27th and today, because Rabona simply won't close my account even though I'm sick!

I don't want the almost 16000 back completely, please correct me 🙂

The last time I sent an email to the casino was yesterday and asked them to refund my deposits.

Guten Tag Nick,

ja mit der Mail habe ich die Anfrage geschickt: dren.ibrahimi@gmx.de

es geht mir nicht um die große Summe !

Ich möchte das Geld der Einzahlungen wiederbekommen AB dem 27.02.25 bis heute, da mein Konto von Rabona einfach nicht geschlossen wird, obwohl ich krank bin !

Die fast 16000 möchte ich nicht vollkommen zurück haben, ich bitte um Korrektur 🙂

Das letzte mal hab ich gestern dem Casino eine Mail geschickt und sie wieder aufgefordert, mir die Einzahlungen zu erstatten.

Hello Dren99,

Can you please advise if your account is still open and if not, when exactly did the casino block it?

Awaiting your response.

Regards,

Nick

Hello,

the account has still not been blocked!

Greetings Dren

Hallo,

das Konto wurde immernoch nicht gesperrt !

Gruß Dren

Update:

About 2 hours ago the account was blocked.

Unfortunately, I have not yet received a response regarding my claim of €1,705.

The €1,705 consists of deposits from February 27 to February 5. During this period, I should have been banned, and I informed them about my gambling addiction.

Update:

Vor ungefähr 2 Stunden wurde der Account nun gesperrt.

Eine Antwort bezüglich meiner Forderung von 1705€ habe ich leider noch nicht erhalten.

Die 1705€ setzen sich zusammen aus den Einzahlungen vom 27.02 - 05.02. In diesem Zeitraum hätte ich gesperrt sein müssen und ich habe sie über meine Spielsucht informiert.

Thank you Dren99 for all the information provided. I will now forward your complaint to my colleague Michal (michal.v@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Dren99,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Rabona Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Dren99,

I have contacted the casino internally, outside of this thread, and I am hopeful we will get an answer soon. That's why I am setting one last timer. Thank you for your patience.

Hello Michael,

Thank you for your effort!

Greetings Dren

Hallo Michal,

danke für deine Mühe!

Gruß Dren

Hello, is nothing happening now?🙁

Hallo, passiert jetzt nichts mehr ?🙁

Dear Dren99,

We sincerely apologies for your experience.

We kindly request you and Michal to please give us some more time as we are checking your request with the relevant team. We will try our best to help you in this situation and share an update at the earliest as possible.

Thank you for being so patient with us! We really appreciate it.

Best regards,

Rabona team.

Hello Rabona,

okay I'm waiting for your answer.

Hallo Rabona,

okay ich warte auf eure Antwort.

Hello Rabona Casino,

I haven't received a single email response yet, whether it was about the account closure or my request for a transaction list.

I hope that a result is slowly coming.

I ask you for a fair and prompt answer and solution.

Greetings Dren99

Hallo Rabona Casino,

ich habe bisher keine einzige antwort per Mail erhalten. Ob es die Kontoschliessung war oder meine Forderung einer Transaktionsliste.

Ich hoffe dass es langsam zu einem Ergebnis kommt.

Ich bitte sie um eine gerechte und zügige Antwort & Lösung.

Gruß Dren99

Dear Rabona Casino,

We are waiting for your updates.