Rabona Casino - 当該プレイヤーは出金が遅れていると考えています。

Hello, I've been waiting for four days for two withdrawals to be transferred from Rabona Casino. They're currently in pending status. I've been told in their chat that I will receive an email and that it's queued in the financial department.

I don't want to wait any longer. Is there a solution?

Hola llevo 4 días con dos retiradas esperando por transferencia bancaria en estado pendiente con casino rabona, en el chat me contestan que me tiene que llegar un correo y que esta en cola en el departamento financiero.

Ya no quiero esperar más y alguna solución?

Dear negredo69,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear negredo69,

Have you received your withdrawal from the casino yet?

Dear negredo69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.