Rabona Casino - 賞金の出金が遅延しています。

I won 120,000 euros. With a stake of 500 euros.

On March 1st, 2023 I applied for a payment of 2000 euros. The same on March 2nd and 3rd, 2023. My monthly payment limit was 15,000 euros a month and 2,000 euros a day. On March 4th, 2023 it was not possible for me to request another payment! So far, none of the three pending payments have been processed! In the chat it just says wait for e-mail. In the meantime I've gambled away my remaining winnings and still nothing is happening. Since I've been a Rabona customer for years, I'm very disappointed. Processing time is normally 1 to 3 days. I didn't get a prompt to verify my account either.

Ich habe 120 000 Euro gewonnen. Mit einem Einsatz von 500 Euro.

Am 1.3 .2023 habe ich eine Auszahlung von 2000 euro beantragt. Das selbe am 2 und am 3.03.2023. Mein Monatliches Auszahlungslimmit war bei 15 000 Euro im Monat,bei 2000 euro am Tag. Am 04.03.2023 war es mir nicht möglich, eine weitere Auszahlung zu beantragen ! Bisher wurde keine der drei anstehenden Auszahlungen bearbeitet ! Im Chat heisst es nur, warten auf E Mail. Mittlerweile habe ich meinen restlichen Gewinn verspielt und es tut sich immer noch nichts. Da ich Jahrelang Kunde bei Rabona bin, bin ich schwer enttäuscht. Normalerweise sind 1 bis 3 Tage bearbeitungszeit angegeben. Ich bekam auch keine Aufforderung, mein Konto zu verifizieren.

Dear NUDELFEE,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear NUDELFEE,

Have you received your withdrawal from the casino yet?

Dear NUDELFEE,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.