Rabona Casino - 選手の退会が遅れました。

I made a withdrawal request in the amount of R$1400 on 01/15/2022, on 01/18/2022 I entered the system to find out what the useful period for payment was, they told me it was 3 days. Today is 01/20/2022 and I still haven't received my withdrawal, I contact support and they just roll me up. Disregard for the user and customer. Bad platform, do not recommend.

Fiz a solicitação de saque do valor de R$1400 no dia 15/01/2022, no dia 18/01/2022 entrei no sistema para saber qual era o prazo útil para o pagamento, me passaram que era 3 dias. Hoje é dia 20/01/2022 e ainda não recebi o meu saque, entro em contato com o suporte e eles só me enrolam. Descaso com o usuário e cliente. Péssima plataforma, não recomendo.

Dear rixard68, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards, 

Kristina

I requested the withdrawal before 01/15/2023, so I already considered these withdrawals. Besides, when I contacted the support provided by the Casino Rabona platform, they told me that the withdrawal would take a maximum of 3 business days. A week went by and I didn't even see the color of the booty. This is slutty, because support does not solve anything.

Eu solicitei a desistência foi antes do dia 15/01/2023, então eu já considerei essas desistências. Fora que quando entrei em contato com o suporte fornecido pela plataforma Cassino Rabona, me passaram que o saque levaria no máximo 3 dias úteis. Passou a semana e não vi nem a cor do saque. Isso é sacanagem, pois o suporte não resolve nada.

One more observation, I had sent my Digital CNH for account verification. They simply canceled my check, didn't give me any response and are asking again. Bad support, they will leave me withholding my value. Anything, just give me back everything I deposited on this platform, which goes beyond the amount I would withdraw.

Mais uma observação, havia enviado minha CNH Digital para a verificação da conta. Simplesmente cancelaram minha verificação, não me deram nenhuma resposta e tão solicitando novamente. Péssimo suporte, vão me deixar retidos meu valor. Qualquer coisa só me devolverem tudo que eu depositei nessa plataforma, que passa do valor que iria sacar.

I made the withdrawal request on 01/15/2023 and still haven't received it. I was asked for ID verification, bank statement and proof of residency. But they are not accepting my proof of residency, which is the bank statement with my address and everything, the statement I requested from my bank manager. They refused and even threatened to cancel my account. Attached is the threat they sent me, and also the documents I sent them, as well as my print requesting my data to the bank management.

Fiz a solicitação de saque dia 15/01/2023 e ainda não recebi. Me pediram verificação de ID, extrato bancário e comprovante de residência. Só que não estão aceitando meu comprovante de residência, que é o extrato bancário com meu endereço e tudo mais, extrato que solicitei com a gerente do meu banco. Recusaram e ainda ameaçaram cancelar minha conta. Segue em anexo a ameaça que me mandaram, e também os documentos que enviei para eles, como também o print meu solicitando para a gerencia do banco meus dados.

Thank you for your reply, rixard68. Did the casino clarify what was wrong with your bank statement? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear rixard68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.