Raging Bull Slots Casino - デポジットの問題により、プレイヤーの出金は拒否されました。

Won $1580 early morning on 8-2-2023 I got verified and requested a withdrawal the same morning. It took 8 business days to approve the withdrawal. After waiting another 7 business days I decided to chat and see what taking so long and was notified that there was a discrepancy with my deposit. Had I not chatted that day I would have been waiting forever on $ that wasn’t coming. Didn’t even offer to let me send in proof of payment or anything they just said I’m ineligible for payment because my deposit wasn’t collected by their casino.

I closed the checking account a few weeks later due to fraudulent activity so even if they allowed me to show proof I don’t have access to it anymore.

Dear youngyayo77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the deposit has never been received by the casino? Was it your first deposit in this casino?

Could you please forward your bank statement to petronela.k@casino.guru?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

this is the only payment proof I have left.

Correct they said they never received the deposit and yes it was my first time depositing and playing on their website. Id gladly send in my bank statements but I started receiving unauthorized charges about a week after playing their casino and decided to close the account. I no longer have access to the online banking either.

Certainly, I understand your situation. Have you considered reaching out to your bank to directly request the final bank statement? Additionally, did you replace your bank card or close the entire account? There should be a statement available to substantiate that the money was indeed transferred and no chargeback was initiated. Furthermore, this statement would confirm that you had an adequate balance at the time of making the disputed deposit.

You can close this complaint I’ll take my business elsewhere and stick to playing trustworthy casinos from now on.

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.