Raging Bull Slots Casino - プレイヤーが賞金を受け取れずにいます。

Hello, raging Boll sent me a free 25 spins on a Christmas game bonus that was going on with recently. In the requirements and rules of the wagering for the bonus to wager at least 300 which I did, and the maximum cash out was $100.

Right now I have $119 sitting in my account on raging Boll and I have submitted numerous emails The live chat on the website isn’t available, and I even tried calling, raging bowl is not verifying my identity, even though it’s been submitted twice, and I have screenshots of proof for my account and winnings. Could you please help me?

Dear Joblinske2000,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Joblinske2000,

Have you received your withdrawal from the casino yet?

No, I have not, raging bull isn’t verifying my account identity just still says pending. I can’t even request to withdrawal yet because they won’t verify the documents and self image I sent in. Did it numerous times and they’re "live chat" still isn’t working on they’re website, along side emails. I’ve reached out and still nothing.

Thank you for your reply, Joblinske2000. Have you made any successful withdrawals before? Could you please post a screenshot of your withdrawal history here in this thread? Do I understand correctly that you provided documents to verify your identity, but they haven't been approved?

Yes correct. I have not withdrawled before.

I’m very sorry but you haven’t answered all of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I haven’t withdrawled from the casino before this would be my first time, yes I submitted all my identification documents multiple times, and they just say pending for approval still. It’s been weeks. Thank you

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

They have never even responded or reached back out to me.

they’re "live chat" option doesn’t even work on the casino.

also, I’ve reached out to them via email, the customer support, and still nothing

Thank you very much, Joblinske2000, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Joblinske2000!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Greetings all,

I have reviewed the situation and per the terms and conditions of the casino only one free chip is valid between cash deposit/play sessions, in this case we have many free chips leading to the win on the last of them. I am afraid that the funds would not be valid for withdrawal.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Raging Bull

Joblinske2000, we have received proof from the casino, that you have indeed taken multiple free chips without deposit required between them. This is the rule that we consider fair. Therefore, I must reject your complaint. Do you have any other comments or questions?

Dear Joblinske2000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.