Raging Bull Slots Casino - プレイヤーのアカウントがブロックされました。

I joined today and after i imputed all my information they told me i have been revoked from the casino. I don't know why and they did not explain it to me. I may have been a member of a sister site years ago. My complaint is. If i cannot play at their casino then i would like all my information that I imputed to sign up deleted off there server. I emailed them today right after i got the news about my account being revoked and i got no response

Hello sting454,

Thank you very much for submitting your complaint and I'm sorry to hear about your issue with Raging Bull Casino.

Allow me to ask you a few more question before we would move forward.

Did the casino specify if you have been self-excluded in any sister casino or they did not explain the account closure? Could you remind of any self-exclusion you made in any casino in the past?

Please note that if you have self-excluded yourself - which is most likely the possibility as the casino wouldn't just block you without further notice - your details are necessary for them to prevent you from joining to any of their casinos in the future.

Please send us any communication or proof regarding the case to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

No I did self exclude myself. I may have been a member of a few of there sister sites in the past years and I may have closed my accounts with them years ago due to too much loss. I don't remember being a member of Raging Bull though. I joined yesterday and after confirming my email I tried to make a deposit but there were no deposit options for me. I contacted customer service and after several chats back and fourth with the customer service reps they told me I am revoked from the casino. I asked them why ? I received no response...chat ended!

One more thing, I unsubscribed from there specials 2x and they keep emailing me on special bonuses...

Hello sting454,

Did you even try to contact them by mail to stop sending you offers? Also, if you weren't able to deposit and spend any money there, is your intention to join there anyway or just stop receiving the offers from them?

If there wasn't any money loss or illegal activity made by the casino, we won't be able to punish them for that.

sent an email to you

Now they are sending me special offers from their sister sites and they are reopening my account. example...1 hour ago I received a special offer for 425% bonus at Planet 7. I logged in and then i tried to deposit but there are no options.. They are playing games with me

I just got another from Planet 7....BTW...Not too many happy players there... I am glad I couldn't deposit

Hello sting454,

The only remaining solution would be to write them directly to the live chat or e-mail with your e-mail address and ask them for stop sending the promotions.

As your worries for the personal information - I mentioned before that if you are blocked in any of their sister casinos or even self-excluded, there won't be a way to delete those information otherwise how could they recognize you if you would try to join them again. Casinos has strict policy regarding the personal information of players so I wouldn't be worried that they will be used against you in any way.

Please try to contact them regarding the promotional e-mails but as long as you really could not even deposit there and there were not any money loss, we can't do more in this case.

Be sure to look after a different online casino with a good rating which won't be related to this group and you will be able to play there without any trouble.

Regards,

Nick

Ok Nick, Thanks for your effort in this matter. I will keep an eye on the promos and address them when and if i continue to get them. Thanks again

Dear sting454,

As currently this matter seems resolved, I will be closing the complaint for now. However, feel free to contact me on nikolas.b@casino.guru in case the promotional e-mails would keep coming and I will reopen the complaint again.

Wish you best luck.

Regards,

Nick