Raging Bull Slots Casino - プレイヤーのアカウントはブロックされています。

Right after I submitted verification - i was directed to some third-party ID verification service - I tried to withdraw $400 that was on my account. After which I was banned from accessing the Casino. I submitted a ticket - they never got back to me, nor gave me any explanation why my account is restricted from accessing the Casino

Dear PurseLance,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru? Have you accumulated your winnings with or without an active bonus? How long ago you’ve registered the account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I had an account with Ragin Bull since 2017. I have before with bonus, but I have never seen any payout from them. I logged in recently, saw 400$ On my account, which i assumed was from my play 3 years ago. So i proceeded to withdraw. I recieved a link to do some verification using 3rd part ID verification service. Which i did. After a while I tried to log in back to the site and the account was blocked. I wrote to the casino support. - nothing

Thank you, PurseLance, for your reply. Is there any relevant communication between you and the casino, or screenshots of your balance that you could forward to me? Could you please specify where you have completed your ID verification?

Dear PurseLance,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.