Raging Bull Slots Casino - プレイヤーの入金は処理されていません。

I tried to make my first deposit, but it doesn't appear in my account. The money disappears from my card and then returns after a few hours. I want to understand what the problem is.

Eu tentei fazer o primeiro depósito e ele não aparece na conta. O dinheiro some do cartão e retorna após algumas horas. Eu quero entender qual é o problema.

Dear Aksoy,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with your deposit.

To better understand your situation and assist you effectively, could you please provide us with the following details:

• Can you specify the date and time when you attempted to make your first deposit?
• What amount were you trying to deposit, and which payment method did you use?
• Did you receive any error messages or notifications during the deposit attempt?
• Have you contacted the casino’s customer support regarding this issue, and if so, what was their response?
• Do you have any screenshots or email communications related to this transaction that you can share with us?

You can forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Aksoy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.