Raging Bull Slots Casino - プレイヤーの撤退が遅れています。

I have been waiting to received winnings from Raging Bull since Early October. I was told by customer service I would need to open a new bank account to receive my winnings. I was then told by "Support+" I didn't need a new account, and that they would process my WD. They did, still no money, The WD was processed and approved on Oct 18th.

I had a second win on Oct 24th. It has yet to be approved, although I was told it had priority status.

I will keep calling support+, but hoped you may be able to help.

I have used online casinos many times, I never had a WD require this much time.

All my paperwork is in and approved, and has been since before Oct 18th.

Can you help?

Anna K

Dear Anna,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have withdrawn any winnings from this casino in the past? Have you been offered any alternative payment method to withdraw your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, I have never withdrawn before from raging bull, I asked about an alternative way to pay and was told there was none. Thank you Anna K

Thank you very much, Anna, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Anna,

I have reviewed your case and will try to contact the casino to see if I can help.

I would like to invite Raging Bull Slots Casino to the conversation to participate in the resolution of this complaint.

Greetings all,

I am just confirming that on the 11th of November payment went out to our 3rd party payment providers on your behalf for disbursal as a wire transfer Anna. As a general rule once payment has been made by the casino we are looking at 3-10 business days before that is transferred by our 3rd party and reflected in your bank account balance. So shouldn't be long now.

Let us know when that comes in!

Best wishes,

Nick and Raging Bull

Hello Nick,

Thank you for the update.

Dear Anna,

I will set the timer to 7 days, please let us know if you receive the payment in the meantime.

Hello Anna,

Are you now unable to access your casino account?

Greetings Anna,

I checked your account and it is active, there should be no issues with access. Perhaps clear your cookies, make sure you're not using a VPN, check firewall issues, clear your cache etc.

There are also no instances of failed login on the account or use of an improper password all of which leaves traces I can see on the backend. This means you are not connecting to the casino for some reason.

Hope this helps!

Best wishes,

Nick and Raging Bull

Hello Anna,

Have you received your payment yet? is the matter resolved?

Dear Anna,

Could you please confirm if you have received the payment? If we do not hear from you within the set time frame, we will have to reject this complaint.

Dear Anna,

Even though it seems the issue may have been resolved, without confirmation from yourself I'm afraid we must reject this complaint.

It can be reopened at any time.

Best regards,

Adam