Raging Bull Slots Casino - プレイヤーの撤退は遅れています。

I am confused with there withdrawal formality once requested it stated 5 business days.Then talked to customer service than they say longer…I’ve played with them before. Took along time for payout but thought maybe it was a hiccup was wondering if you could take a look. Appreciate it. Rick

Dear rickmckeon12345,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Hello thank you for getting back to me so. Fast I requested the withdrawal on 6-9-22 the problem is they say 5 business days.than one says 7 etc. so you are saying wait 2 weeks…ok. I have had quicker before…than when should I get back to ya…..thanks rick

Yes still making excuses over the business day. Once again weekend approaching. I know we choose to play but if this was at the casino we would collect now..last time I won it took awhile they said it would not happen again..please resolve. Thank you

Thank you for your reply, rickmckeon12345. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification?

Have you accumulated your winnings with or without an active bonus, please?

Yes I have before. And I did not use a bonus. It’s crazy because they make the same excuses. I know we choose to play however they collect our deposits and to complain about loosing.etc etc

I pass verification all the time. Thanks again

Also spoke with someone today how do I upload information

Here is a couple more

Could you please clarify when exactly you made your last withdrawal? Approximately how many days did it take to be processed?

Also, which payment method to withdraw your winnings have you opted for? Was it the same one you used before?

June 9 requested and it was bitcoin

I’m spoke with someone this morning took over half hour to someone spoke with me. Same run around really need your help

They also insulted your company by saying people rob information from your site. So now they probably will not pay. There looking for excuses

Thank you very much rickmckeon12345 for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello rickmckeon12345,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Raging Bull Slots Casino to join the conversation and participate in the resolution of this complaint.

Dear Raging Bull Slots Casino,

Can you please provide further information regarding the status of the player's withdrawal?

Kind regards,

Adam

Hey all,

I reviewed the situation and the withdrawal request was approved on the 28th of June, I'll see if we can't move things along for you Rick. If anything else is required of you one of my agents will be in contact via email, otherwise just let us know when that comes in.

Best wishes,

Nick and Raging Bull

I still have not received it it has not been the 28th. My money still is not there I have bills I’ve been I’ll it was June 9th and finally got approved 28 thanks Adam. Can you check again really appreciate your help.

Part 2 they Always have a hard time paying. Always. They do not like paying people. One person says one thing and one says other. Thanks hope my money is in there because I don’t want to make it worse for them. I like playing there but. Slow as hell paying people. I’ve contacted a few other players thanks again

You can remove my complaint they finally paid me. They are really a great casino they are just slow.

Dear rickmckeon12345,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam