Raging Bull Slots Casino - プレイヤーの支払いに遅延が発生しています。

I previously made a withdrawal for $2500 successfully, but I am waiting on seven separate withdrawals via wire transfer from Raging Bull. I made three requests on 1/24, and four on 2/4. Two have been "approved" so far, the first on 1/30 and the second on 2/5. I have yet to receive anything. I’m told repeatedly that the case will be escalated and that I have to wait some additional time frame, whether that’s 24 to 48 hours or 5 to 7 business days. Currently going on 13 or 14 business days (depending on whether you count today) from the first approval, and almost a month since I originally requested the first three withdrawals. Have spent thousands of dollars and am worried that they will stall indefinitely. At this rate, it will be around a year until I’m paid out, if it happens at all.

Dear zs7tv94cnr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. How many days did it take for the first withdrawal to be processed?? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The first withdrawal was requested the 17th of December, approved the 26th, and I received the funds on the 17th of January. Yes, I’ve passed all of the KYC, and yes, the funds were won using a bonus, but not a no-deposit bonus. Each time, the bonus amount was removed from the account when I requested withdrawal, as per their terms and conditions.

Thank you very much for your reply, zs7tv94cnr. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Received 5k today, two different wires, which is odd because they claim "payment limitations" preclude them making more than one payment a week. Here are some screenshots of customer service telling me to wait 7 to 10 more business days so I can "escalate" the issue and be told to wait 7 to 10 more business days. I would have no issue if they stated that they will send a payment every month up front; I could just not play at the casino.

Do you currently have any pending withdrawals? How much money has remained in your casino account? If possible, please post a screenshot of your most recent withdrawal history here in this thread.

Sorry for misunderstanding. Most of the communication has been through their chat client because they do not answer customer service email or have a phone number. Yes I have $11,900 pending. See images. If these are insufficient I’ll have to get on an actual computer later.

Thank you very much, zs7tv94cnr, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi zs7tv94cnr,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Raging Bull Slots Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's withdrawal requests and when they can expect them to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Just wanted to add, I’m seeing charges reversed on a card I used to deposit. I did not initiate these reversals. This is very concerning, because it makes me think they are going to claim that they did not get the deposits when I won. From what I can tell from the name, they correspond to charges on the 29th of Jan.

Spoke to a representative from Raging Bull today, who confirmed they received deposits but would not give specifics and referred me to an email address.

Greetings all,

I don't see an issue with the account currently, there is a note regarding the reversed deposits and there is supposed to be an email from you forthcoming regarding the subject zs7tv94cnr. But currently all looks well, two payments were issued to our 3rd party payment providers for disbursal as bank wire transfer on the 22nd of February and should be arriving shortly (up to 10 business days with wire) if they have not already. If you have further issues moving forward then please let me know zs7tv94cnr however at the moment all seems to be moving properly within the account.

Best wishes,

Nick and Raging Bull

Nick, thank you for the response. I appreciate your time, and I’m glad there aren’t other issues. However, I have received only two of four withdrawals requested on January 24 (more than a month ago) and none of the three requested on February 2. As far as the other issue, I have sent an email to acccountescalations@casinosupportcenters.com with proof of reversals as merchant credits, just so we are clear there. I’ve also posted images here, although they are waiting for review from casino guru, so hopefully that should be sufficient.

Dear zs7tv94cnr, have there been any further updates? Have you received any more information regarding the reversals? Are the rest of your withdrawal requests still pending?

Yes, 4 still show on the site, so one more payment has been "approved". I imagine I will get it in the next few weeks. I have not gotten any reply to my email, but I do not expect to.

Thank you, zs7tv94cnr, for the updates. Please, keep us informed about the status of your withdrawal requests. It seems it can take some time, but I hope all of them will be approved and processed step by step.

Nick and Natalia, is there any way to get some kind of update or accurate timeframe? So far, I’ve received $5000 of the original $16900 and it has been 50 days.

Dear Nick, could you please check the status of the player's withdrawal requests?

Greetings all,

It appears that a payment was released to our 3rd party payment providers for disbursal as a wire transfer on the 20th of March zs7tv94cnr, let us know when that arrives in your account.

Best wishes,

Nick and Raging Bull

Yes I got it. Now what about the other $9,400?

Dear Nick, please let us know if any further payouts have already been scheduled.

Greetings all,

There was an additional approved withdrawal today which should be going to our 3rd party payment providers for disbursal as a bank wire transfer in the coming business days, I will see what can be done to expedite that.

Best wishes,

Nick and Raging Bull

Dear zs7tv94cnr, please let us know as soon as you receive the next payment.

Still have not received anything else.

Dear Raging Bull Slots Casino, let us know if there are any updates regarding the rest of the player's withdrawal requests.

Greetings all,

An additional wire payment was initiated to our 3rd party payment providers today and should be arriving in 3-10 business days. Let us know when the funds arrive zs7tv94cnr.

Best wishes,

Nick and Raging Bull

Received another $1900.

Thank you for keeping us informed, zs7tv94cnr.

Dear Raging Bull Slots Casino, could you check when the next payout is scheduled?

Greetings all,

I have escalated the next withdrawal in line directly to the finance department for payout as a bank wire transfer, once funds are disbursed to our 3rd party payment providers it is general between 3 and 10 business days on delivery. Let us know when the funds arrive zs7tv94cnr.

Best wishes,

Nick and Raging Bull

Received another 2500

Thank you for the confirmation, zs7tv94cnr.

Dear Raging Bull Slots Casino, please, let us know about the details of the next payment, if it's already been scheduled or not.

Greetings all,

I have escalated the next payment in line for express disbursal to our 3rd party payment providers for payment as a bank wire transfer. Let us know when that arrives zs7tv94cnr.

Best wishes,

Nick and Raging Bull

Thank you, Raging Bull Slots Casino.

Dear zs7tv94cnr, let us know as soon as you receive the next installment.

Received.

Thank you for confirmation, zs7tv94cnr. Is anything left for further withdrawal from your balance?

I have since won at the site and am waiting on additional withdrawals. However all of the withdrawals from my original complaint have been paid, so you can close as resolved. I really appreciate CasinoGuru and Nick’s time and help with all of this. Also appreciate Raging Bull for paying out. Thanks everyone.

Dear zs7tv94cnr,

Thank you for the updates. I'm glad to hear that your issue initial withdrawals were received successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru