Raging Bull Slots Casino - プレイヤーは出金手続きの遅延に直面しています。

I requested a withdrawal on 9/14 for $2,000 and have been in constant communication with casino and VIP host Ethan, I have been told week after week my withdrawal has been escalated since it was delayed to the manager approval and that it should be submitted by finance any day. It has been weeks of that same conversation. I have already received one withdrawal from casino earlier in the month for $1,000. I have deposited over $10,000 on this casino in about 45 days since I signed up so I’m not sure why they are giving me the run around now.

Dear NCampos93,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you're experiencing with your withdrawal request.

To better understand your situation and assist you, could you please clarify a few points:

• Has the casino provided any specific reasons for the delay, other than the need for manager approval?
• Did you receive any written confirmation from your VIP host or the casino’s support team about the escalation process or approval timeline?
• Have you experienced any issues with previous withdrawals, or was this delay an isolated case?
• Were your winnings accumulated with or without an active bonus?

If you have any relevant communication with the casino or your VIP host, please forward it to petronela.k@casino.guru. Your cooperation is essential for us to move forward with the case. Without further details from you, we won’t be able to proceed or advocate effectively on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello, I was just told that my withdrawal was delayed by my VIP host. He said he already escalated it and got approval by the manager and that it should be processed any day but that has been the same conversation the past couple weeks in a row. The bonus portion of the funds was already deducted from my balance when withdrawing and the bonus code utilized had no max cash out and no play through requirements. No issues with prior withdrawal it took the normal long timeframe of 7-10 business days to process and then another 7-10 business days to receive payment but currently from my withdrawal on 9/14 it has been 20 business days and no update on it even processed. Please let me know what further information I can provide. Thank you for you help!

Thank you very much, NCampos93, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you NCampos93 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Raging Bull Slots Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Please disregard request. VIP host reached out to me and stated that the bonus claims no table games can be played and since I played some table games my whole amount is voided. I would highly suggest anyone gambling make sure all the rules are understood before depositing any money because it will not stop you from playing something that will void your entire winnings.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.