Raging Bull Slots Casino - プレイヤーは引き出しの遅延を経験しています。

Hey there my complaint is that my host Samantha M. went on vacation for 3 weeks and no one was assigned my accounts I have all sister accounts totaling 22 accounts and active so when I need something just about every host tells me I have to wait to get any exceptions and all my withdrawals has been slower and not moving so my point is when someone goes on vacation somebody needs to take over until host comes back Iam feeling like I have been cheated and unfair treatment

Dear xyqfwndt7g,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any withdrawal requests? If yes, when?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

My issue is not about withdrawal my issue is my host has been on vacation and no one was assigned all my accounts when I get on chat asking for chips or ect they say wait until your host gets back so my point is I Just wanted someone to take over until my host gets back it hurts me to have 22 sister accounts and no one wants to help someone with this many accounts so all I wanted is support while host was out now to clear this complaint a nice credit from rewards club credit would be nice thank u

Dear xyqfwndt7g, since your concern is only about the lack of support from your host during her vacation, I recommend contacting the casino's customer support directly. They can help resolve any issues related to host assignments and provide the assistance you need.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.