Raging Bull Slots Casino - 選手の退会が遅れました。

I won and put in for a withdrawal submitted all documents and was all approved been waiting since 10/18 after supposedly paid out and still have received it. Chat tells me any day

Dear jsanders57,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

PS: Could you please advise if you received the payout from your previous complaint?

They said it was approved on 10/18 to be paid nothing yet

My last chat response

Update 11/15/22

Thank you very much, jsanders57, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello jsanders57,

This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Raging Bull Slots Casino to join the conversation and participate in the resolution of this complaint.

Dear Raging Bull Slots Casino,

Can you please provide an update on the status of the player's withdrawal?

 

Best wishes,

Tomas

Update after asking to wait 48 hrs

Update still nothing

Greetings all,

The situation is being reviewed on our end, I'll get back to you as soon as I have further information.

Best wishes,

Nick and Raging Bull

Thank you, Raging Bull Slots Casino, for providing the information.

I will now extend the timer for an additional 7 days for you. Please continue to keep us updated on any developments.

 

Best wishes,

Tomas

Greetings all,

It appears complete on our end, could you please submit bank statements from October to present to the casino.guru team jsanders57? They will share them with me and I can present them as proof of non-delivery.

Thanks so much for your cooperation,

Nick and Raging Bull

Dear jsanders57,

Could you please update us if you still haven't received the payment? If that is the case, we would like to ask you to provide us with bank statements for October and November, in order to prove or disprove receipt of the payment.

You can share any supporting evidence by sending it to my email address: tomas.k@casino.guru

Thank you.

Kind regards,

Tomas

I did finally get my withdrawal thank you

Dear jsanders57,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas