Raging Bull Slots Casino - 選手の退場が遅れました。

Hi, I made a withdraw and waited ten days and it was approved on April 21st. I had all the correct information of my identity and where to place the money. It is my first time doing a withdraw with them. I’ve played awhile with this casino and actually won. I didn’t get any emails in my spam or inbox stating anything was wrong or any questions about anything. I called there support and they said to call on the 11th day which is this Monday on May 8th. I called and they said they they will rush it and wait two days. I’m on the 13th day of waiting for my payment. I tried emailing just to see if there was anything I needed. Tomorrow is the 14th day. But the communication unfortunately isn’t there and I need help trying to figure what’s going on. Is it going to take longer or they need more info.

Dear Vettech4life,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi, yes I opted for a bank wire transfer. I used a bonus coupon and successfully passed the play through amount needed. I know they take out some money when you do a coupon I think it was like between 130-180 they will take out of the winnings when I had spoken to someone just confirm everything was okay with my withdrawing. Yes I did complete the verification process which was very easy thankfully. When tomorrow is the 14th day and I don’t receive should I contact them or wait just a little longer. I was a bit confused when I had spoken to support. I’m unable to do the chat on there website because it says error each time. Thank you.

Thank you very much, Vettech4life, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you Vettech4life for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Raging Bull Slots Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Thank you, but raging bull vip manager really helped me out. I should be getting my money today or tomorrow 🙂

Dear Vettech4life, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Okay so now I’m beyond confused. I contacted my bank they said they have no history of the incoming wire transfer being approved by them. I contacted support of raging bull and now was told my withdrawl was approved may14th?? How it was approved April 21st

Greetings all,

I reviewed the situation and the payment was sent to your confirmed Bitcoin address on the 14th of May Vettech4life, I confirmed delivery in Blockchain Explorer. Just check your Bitcoin account. It's in there. 🙂

Best wishes,

Nick and Raging Bull

Thank you, I received it through the bitcoin. Appreciate the time you guys all took

Dear Vettech4life,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Peter