Rajabets Casino - 検証リクエストにより、プレイヤーの引き出しが遅れています。

They didnt have any problem with my account when i lost 5k inr but as soon as i won and tried to withdraw. They started for this screenshot that screenshot. And finally they have asked for their usual Identity verification which is a scam because the queue is never ending. please help me get approved as it has been over a week and they still havent verified. I need the money please.

Dear rideordie2022, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format? 

When was the last time you communicated with the casino regarding your verification? What was their response?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes, i have provided all the required documents in the correct format. Here are the documents that i provided. Selfie

Identity Card (back side)

Identity Card (front side).

I submitted these on 28/11/2024 and since then whenever i have contacted their support, they just say that they are in queue to be checked. Unfortunately I discovered after I put money into it that the queue is never ending and several other users have been facing this issue since months. Kindly ask them to intervene and approve my kyc.

Please assign me to a resolver. Its been so many days.

Before we assign your complaint to the resolver, I need you to forward me the documents you sent to the casino for verification at veronika.f@casino.guru. Kindly include all the conversations between you and the casino customer support that could be relevant to the investigation as well.

Please note that identity documents are sensitive documents and cannot be sent to whoever asks for them. I have read similar complaint on the casino guru forum and they werent asked to submit these documents. For example https://casino.guru/rajabets-casino-player-s-id-verification-and-withdrawal this case was solved without you requesting for sensitive documents. I kindly request you to do the same as the casino already has these documents. I can attach a screenshot as proof that i have submitted these documents. PFA. My username is available in the screenshot too

They rejected my KYC stating that there was "writing" over the documents. There was written "only for rajabets casino id verification". I have re submitted the documents. Still they won't check because they are filthy scammers.

PLEASE assign me to a resolver please i need the money

Thank you very much, rideordie2022, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello rideordie2022,

I've just examined your case and I’m sorry to learn about the issues you’re facing with verification. I will assist you by reaching out to the casino. Let’s see what can be achieved upon their response.

Dear Rajabets Casino, I invite you to join this conversation and assist in resolving the player's complaint. Could you provide more details regarding the case? Also, please confirm whether you have received all requested documentation and begun your review.

I look forward to your response. If you possess any supporting evidence, please feel free to send it to my email natalia.b@casino.guru.

Best regards,

Natalia

Yes please look its been 4 days since my last submitted documents. Plus the older ones didn't have any issue you just needed a reason to reject hence you ruled out the watermark as "writing". Please approve asap