Rajabets Casino - 確認待ちのため、プレイヤーの出金が遅れました。

I deposited 2000 and played with that amount, and when i placed withdrawal it asked for kyc, then the balance went zero, then i submitted the one document for verification and it got verified within few minutes, after that i claimed my rebate and won 1000, after that i submitted my other documents, and it is still pending, it’s been 4-5 day’s now and my account verification is still not completed. Please help me out and ask them to verify and process the withdrawal

Dear sweetcherry,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

Have you provided all the required documents as soon as possible and in the correct format? Have you contacted casino support and asked them for an explanation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

yes, i have sent each and every document mentioned by them. I have contacted the customer support too, but they are saying the same thing daily, just wait and wait.

Could you please send me your recent correspondence with the casino, please? My email is tomas@casino.guru

they have verified my account now, but they have made my deposit wager to 0 now

Could you please advise if the wagering of the bonus was previously complete? Did you contact casino support and ask for an explanation of their actions? What have they replied?

Dear sweetcherry,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.