Rajbet Casino - プレイヤーの撤退が遅れています。

My withdrawal not received even website has no option to contact customer support, please share email id of Rajbet or contact direct and ask them for my withdrawal status as it’s already 1 month gone

Dear keshavdubey1011,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rajbet Casino.

I checked the website and found the following support email address: support@rajbet.com

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account accessible to you? Can you log in? 
• Have you completed account verification successfully?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share a screenshot of your withdrawal request with the status and date visible?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Is your casino account accessible to you? Can you log in? 

Yes

Have you completed account verification successfully?

No option

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 

Live casino

Did you achieve your current balance with the help of a bonus? 

No

Could you please share a screenshot of your withdrawal request with the status and date visible?

Showing approved

Dear keshavdubey1011,

Have you tried to contact the casino at the email address I shared in my previous post? Have you received any response?

Could you please share with me your communication with the casino of your attempts to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

no revert received

Thank you very much, keshavdubey1011, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

any update on this?

Hello, keshavdubey1011,

I am sorry to hear about your trouble and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Rajbet Casino team,

Could you please look into the player's issue (unsuccessful withdrawal) and provide us with the results of your investigation?

Can you please inform us on what is the status of the withdrawal in question, whether it was completed/processed successfully, and what needs to be provided by the complainant to prove he has not received it, with instructions, on where should it be sent/uploaded?

Thank you.

Greetings from Raj.bet

Kes*****m, we are very grateful that you took the time to fill in this complaint. It is very important for us to receive feedback from our players in order to improve the service we provide and satisfy our players at the highest level.

Please note that the transaction you specified under number 4475359 was not carried out by you, but by our financial employee. All manual withdrawals and deposits are also displayed in your transaction history, so this transaction, which was carried out by our employee as a manual withdrawal, is displayed in your history.

Regarding the reason for writing off funds, you made a bet in sports betting and we received information from the bet provider that it is necessary to write off the winnings only for this particular bet, which our employees directly did.

Kind regards,

Raj.bet team

please refund my write of balance as I didn’t breach anything.

Dear Rajbet Casino team,

Thank you for your response and explanation.

Can you please forward the relevant evidence supporting your claims and the casino's decision to confiscate the winnings in question to my email (branislav.b@casino.guru)? It would be highly appreciated if we could see the provider's statement and connection with the complainant/his casino account, and especially the proof of the reason being related to sports betting/breaching sports betting rules.

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings from Raj.bet

Kes*****m, after our investigation, we have decided to return the written-off funds in the amount of 12,640 INR.

They are now available for withdrawal, after which your account will be blocked.

Kind regards,

Raj.bet team

Dear Raj.bet team,

Thank you for the update.

However, the disputed amount of the complaint was set up for 140,000 INR, which, if I understand correctly, the user claimed was his balance.

Can you please clarify it in more detail? What should the disputed amount of 140,000 INR represent? Is it only a mistake, and we are talking only about the withdrawal of 12,640 INR, which was marked as "approved" in the user's account but was not paid but the funds were confiscated (and recently restored), and that besides the withdrawal in question, there was no other pending withdrawal(s) or nothing more than his balance of approximately 157 INR?

Thank you.

Greetings from Raj.bet

The only written-off funds was in the amount of 12,640 INR and it’s already returned.

Most likely there is a mistake in the indicated amount.

We would be glad if the player clarify his stated amount in the complaint.

Kind regards,

Raj.bet team

My account has been blocked by rajbet. Apart of this, I had asked for compensation because of mental harassment, wastage of time, virtual torturing, not replying to me via any social platforms including email, live chat etc.

Greetings from Raj.bet,

As stated earlier, after withdrawing all your funds, your account will be blocked, yesterday you successfully withdrew your entire balance at 2025-03-16 14:21:39 after which your account was blocked.

Although the provider asked us to cut your winnings, we went ahead and returned your winnings and warned you that after the withdrawal of your funds, the account will be blocked.

Access to sports betting was limited to you by the bet provider, so we decided to suspend cooperation with you and notified you of this decision in advance. All your deposits and winnings you successfully withdrew.

Kind regards,

Raj.bet team

I had asked for compensation because of mental harassment, wastage of time, virtual torturing, not replying to me via any social platforms including email, live chat etc.

Greetings all,

Dear keshavdubey1011,

Since you received your money back, I would not consider it a waste of time at all.

• It was basically a sports betting-related issue, which is a kind of issue we even currently do not handle; if the casino had not decided to restore your winnings and let you withdraw your balance, and it had provided us with the relevant evidence supporting the accusation on the provider's side related to only a sports betting matter, we would have probably closed/rejected the case for such a reason, and you would not have received anything from the confiscated funds; it looks like it was only a goodwill gesture on the casino's side to let you withdraw the disputed funds
• The casino has the right to close any account at any time, without providing a reason, and we completely accept such a decision if the remaining balance is paid in full - which happened here
• The casino fulfilled all obligations toward you by paying your winnings in full, so no funds were left in your gaming account; therefore, we consider the matter successfully resolved

Based on the above-stated, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

If you would like to take the case further due to compensation, I recommend you turn to the regulator or ADR. Although it took longer, the casino restored and paid out your funds despite the provider's recommendation to confiscate them. Therefore, at this point, there is already nothing we can do to help you with your request for compensation.

Thank you very much, Raj.bet Team, for your help and cooperation!

Best regards,

Branislav, Casino.guru