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Hi it is after I claim crazeplay at this and the sister casino that I have obtained a self-exclusion ...

However, I never did this ...

It is possible that I accidentally did not lock the cell phone properly and unintentionally came to self-exclusion in my pocket ... However, the support 0 lets talk to itself I really liked to play there and would like to do this again, please see if you are there what can regulate

Hi es wird nachdem ich bei diesem und dem Schwester Casino crazeplay behauptet ich hätte einen selbstausschluss erwirkt...

Ich habe dies jedoch nie veranlasst...

Es ist möglich das ich vllt versehentlich das handy nicht richtig sperrte und unbeabsichtigt in der tasche auf selbstausschluss kam... Jedoch lässt der Support 0 mit sich reden ich spielte da wirklich sehr gerne und würde dies auch gerne wieder tun bitte schaut ob ihr da vllt was regeln könnt

Dear Sebbomd,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you ever requested your account to be closed or suggested a gambling problem when communicating with the RANT Casino? Could you please advise if you have self-excluded yourself from any other casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I never asked to be excluded from the game

However, an account was blocked for a short time when I asked for a faster processing because I could use the money very well on the day, but it was activated again for me

Otherwise I never asked for self-exclusion, mfg Sebastian

Ich habe nie um einen spielausschluss gebeten

Mir wurde jedoch schoneinmal ein account kurzzeitig gesperrt als ich um eine schnellere Bearbeitung gebeten hatte weil ich das geld sehr gut an dem tag gebrauchen konnte dieser wurde mir aber wieder freigeschaltet

Ansonsten bat ich nie um einen selbstausschluss mfg Sebastian

Are there any funds being held by the casino?

No, I would just like to be able to play there again, otherwise I never had any problems there I was satisfied and felt very well cared for there, but apparently I should have excluded myself there

But what was never wanted and 1000% was no intention if then I would rather block myself with casumo rizk or Hyperino but not in the gammix group which are 1a

Nein ich würde lediglich gerne wieder dort spielen dürfen ich hatte sonst nie probleme dort ich war zufrieden und fühlte mich dort sehr gut aufgehoben aber allem Anschein nach soll ich mich dort selbst ausgeschlossen haben

Was aber nie gewollt gewesen ist und 1000 % kein3 absicht war wenn dann würde ich mich eher bei casumo rizk oder Hyperino sperren aber nicht in der gammix gruppe die sind 1a

Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru? Thank you.

There was no real communication I was only told in the chat because of self-exclusion or mistake !!! But I'll just open a chat again !! And take screenshots and then send them

Es gab keine wirkliche Kommunikation mir wurde nur im chat gesagt wegen selbstausschluss oder son mist!!! Aber ich öffne einfach erneut einen chat!! Und mache Screenshots und schicke sie dann

Please do. I will be waiting patiently.

Dear Sebbomd,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

In the chat I only get the message that it is probably a final decision of the management

Ich bekomme im chat nur die nachricht das es wohl eine entgültige Entscheidung des managements sei

Thank you very much, Sebbomd, for your reply. Do I understand correctly that the active balance was zero at the time of the account suspension? I’m afraid, if there are no funds being held by the casino, we don’t stand a genuine chance to have your account reopened. I fully understand your frustration but please remember that casinos have the right to close players’ accounts, especially if they suspect gambling problems. It is dictated by Licensing Authorities and not solely by casinos’ decision. Dedicated teams are monitoring players’ behavior and if they recognize a pattern or a sign of compulsive play, they have a full right to stop this player from further action.

I hope this explanation was satisfactory. Please let me know if there’s anything else we could try to help you with but in the meantime, please accept that we don’t have the power or authority to force the casino to reopen your account. Thank you very much in advance for your understanding and reply. If there's anything else we could try to help you with, please do not hesitate to contact us.

Dear Sebbomd,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I don't know of problematic gambling behavior, only my request for a faster payout on the pretext of a statement that may be. Wasn't that smart ... Nevertheless, I think it's awesome to be completely excluded to be excluded forever I would have understood a month but to be killed like that is stupid 🙁🙁

Ich wüsste nicht um ein problematisches spielverhalten einzig meine eine Anfrage nach einer schnelleren Auszahlung unter vorwand einer Aussage die vllt. Nicht so schlau gewesen ist... Dennoch finde ich es krass direkt komplett ausgeschlossen auf ewig ausgeschlossen zu werden ich hätte ja nen monat verstanden aber derart gekillt zu werden ist doof 🙁🙁

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.