RANT Casino - プレイヤーの撤退が遅れています。

On November 16th I requested a withdrawal of 400€. The next day I received an email saying my withdrawal request was approved. Few days later I still haven't received my winnings. I contacted the support and they assured me several times it was paid out. After asking for a screenshot of the transaction they now tell me they actually haven't processed my withdrawal because they have problems with their bank. I feel like they are stalling and don't want to pay out my winnings. It's been 2 weeks now.

Dear joeblack1,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you ever made a successful withdrawal before? Which payment method to withdraw your winnings you have opted for?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

This was my first withdrawal and I requested a transfer to the same bank account I deposited with.

Thank you very much joeblack1 for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi joeblack1,

I'm taking over your complaint. I will contact the casino and see what can be done. I would like to invite Rant Casino to the conversation to participate in the resolution of this complaint.

We would like to ask RANT Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

The winnings have been paid out after more than 3 weeks.

Hi joeblack1,

I'm glad to hear that your issue got resolved and you received your winnings. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter