RANT Casino - プレイヤーの撤退が遅れています。

Payout was confirmed by email, but so far not a cent has been received.

Auszahlung wurde per Mail bestätigt, aber bisher kam noch kein Cent an.

Dear Timo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you managed to pass the verification? Have you made any successful withdrawals before?

When exactly have you requested this withdrawal?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, no would not have made a payout yet.

On the 22nd the mail came that it had been transferred, supposedly it should now be at my bank.

Hallo, nein hätte noch keine Auszahlung getätigt.

Am 22 kam die Mail das es überwiesen ist, angeblich soll es jetzt an meiner Bank liegen.

Dear Timo,

thank you for contacting Rant.

We want to inform you that it depends on your bank, it's not our fault, it could take less than 7 days but it depends on your bank, thanks for your understanding.

If you need further assistance, please do not hesitate and contact us anytime. Our service is available 24/7.

Kind regards,

Maya

Rant support

Lieber Timo,

vielen Dank, dass Sie sich an Rant wenden.

Wir möchten Sie darüber informieren, dass dies von Ihrer Bank abhängt, es liegt nicht an uns, es könnte weniger als 7 Tage dauern, aber das hängt von Ihrer Bank ab, danke für Ihr Verständnis.

Wenn Sie weitere Hilfe benötigen, zögern Sie bitte nicht und kontaktieren Sie uns jederzeit. Unser Service ist 24/7 verfügbar.

Mit freundlichen Grüßen,

Maya

Rant Unterstützung

Timo, it’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals.

Let's give it a few more days, and if there is no development, we will intervene. I will set the timer for additional 10 days. Please, keep us updated and let us know if there is anything new in the meantime.

Money has been received, despite a thank you

Geld ist eingegangen, trotz Dankeschön

Awesome news, Timo. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.