RANT Casino - プレイヤーの撤退は遅れています。

Identity verification has already been approved, but approval of funding sources has not yet been completed. It's been over 2 weeks since I applied for withdrawal, and it's been over 1 week since I submitted the certificate of funding, and I've been escalating via chat, but I haven't received any contact yet.

・ No bonus is used

・ It is the same payment method as deposit and withdrawal.

・ The last successful withdrawal was on November 25th.

・ Of course you can log in

Dear leon0618,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I made a lot of deposits without bonuses, made high bets and fortunately I was able to win so far.

It's no secret that large withdrawals can take days or weeks, but I feel it's too late to complete approval of documents after more than a week.

I'm skeptical and the casino seems to want me to cancel the withdrawal and lose money.

But I definitely want to bet on my pride and get my money back

I fully understand your frustration, leon0618. However, I will set the timer for additional 7 days and if there’s no development by Tuesday next week, we will intervene. Let’s stay positive, allow some time to casino to thoroughly check your documents, and wait for the good news regarding your withdrawals. Thank you in advance for your patience.

Hello leon0618,

Have there been any developments since our last conversation?

The casino is convinced of my situation and is reviewing the file I submitted. I think it's probably going well

Thank you very much, leon0618, for the update. Please keep me informed about any further developments.

I submitted the documents a week ago, but I haven't made any progress since then, and I sent a reminder email, but I haven't received a reply yet.

We will inform you that all withdrawals have just been completed.

This issue has been completely resolved. Thank you for your help

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, leon0618, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

PS: Wishing you a happy new year.