RANT Casino - プレイヤーの撤退は遅れています。

Hello Casino Guru,

More than two weeks ago i made several withdrawals. The total amount is 20k. This were my first withdrawals on my account. After two weeks i haven't heard anything from the casino.

My account is KYC verified on the 4th of January.

Is there anything i can do? Could you help me please?

Dear Robin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payments are still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello Petronela,

Thanks for your response. I didn't use any bonus money. My withdrawals are for more than 15 days 'in progress' now. I don't get any information from the casino. Could you help me?

Best Regards,

Robin W*******

Thank you very much, Robin, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Robin,

I have reviewed your case and understand the situation. I will now contact the casino to see if I can help.

We would like to invite RANT Casino to join the conversation and participate in the resolution of this complaint.

Hi Robin,

I apologise for the delay, I have been looking into your case with the team. The team has approved the withdrawal you requested now.

Let me know if there are any other questions.

Kind regards,

RANT

Hello RANT casino and Adam,

Thank you for your quick responses and thank you for accepting.

I see indeed that the first 5000 has been accepted.

Can I assume that the others will also be accepted?

Sincerely,

Robin

Hi Robin,

You are correct the max withdrawal is 5000 euro per week. They will also be approved in the next coming weeks.

Kind regards,

RANT

Hello Rant casino,

Thanks a lot!

Sincerly,

Robin

Hello Robin,

Can you provide an update on the status of your payments? Do you consider the matter to now be resolved?

Dear Robin,

Could you please provide an update on the situation with your withdrawals? Please be aware that if we do not hear from you within the set timeframe the complaint will become rejected.

Dear Robin,

Although it seems as though this issue has been resolved, as we haven't had a further response from you to confirm this the complaint will now be rejected. It can be reopened at any time.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Adam