RANT Casino - 決済が遅延しているとのクレームがあります。

I'm new to this casino.

I made my 1st deposit and was lucky enough to win the 1st solt I played.

But before trying my withdrawal I didn't even want to do the account verification.

Because it is always necessary before the withdrawal.

So I went to try to do it.

Proof of entity and residence was requested on the website.

I sent the following documents driving license and an invoice from the Internet

The documents were not accepted.

I contacted the chat

I was asked to send these documents by email.

I sent this yesterday.

Today I receive 1 email saying that the documents were not accepted.

And to send these documents on the link found in the email, I tried and they were not accepted, I contacted the chat I explained the situation and they told me that the documents were received by email, I said that after that they were already refused she told me to wait 48h.

She did not understand that the documents were refused.

Pay attention those documents you send were accepted last night at another casino

This casino doesn't want to pay and is doing everything to make me lose my temper.

I will not lose my temper

I just want my money and no more excuses and bureaucracy.

Sou novo neste casino.

Fiz o meu 1o depósito e tive a sorte de gangar na 1a solt que joguei.

Mas antes de tentar o meu saque eu nesmo quis fazer a verificação de conta.

Porque sempre é necessário antes do saque.

Então fui tentar fazer.

Foi pedido no site prova de entidade e residência.

Enviei os seguintes documentos carta de condução e uma fatura da Internet

Os documentos não foram aceites.

Entrei em contacto com o chat

Pediram me para enviar esses documentos por email.

Enviei isso ontem.

Hoje recebo 1 email a dizer que os documentos não foram aceites.

E para enviar esses documentos no link encontrado no email, tentei e não fotam aceites, entrei em contacto com o chat expliquei a situação e gieram me dizer que os documentos foram recebidos por email, eu disse que depois dissos ja foram recusados ela me disse para esperar 48h.

Ela não entendeu que os documentos foram recusados.

Prestem atenção esses documentos que enviem foram aceites ontem a noite noutro casino

Este casino não quer pagar e esta a fazer de tudo para eu perder a paciência.

Eu não vou perder a paciência

Apenas quero o meu dinheiro e chega de desculpas e burocracias.

Dear Mco00,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello

The case has now been resolved.

I just received my withdrawal.

I close this case

Olá

O caso já foi resolvido.

Acabei de receber o meu saque.

Dou por terminado este caso

Dear Mco00,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru