RANT Casino - 決済が遅延しているとのクレームがあります。

I've been having problems with rant casino since the beginning of December 2022. After a win of almost 400 euros, I should re-verify my account, the address, although it has been on the status for a long time, I haven't just been playing since yesterday, I've had several good wins and I've always been satisfied. They also take my deposit. So ok done.. comes back mail probably good 10 times e-mail can't be received from rant personally. In the same breath, a new e-mail comes from support with a salutation and what do I know and a link (that didn't work) and a threat to block the account. Ever since I tried to use the link, my inbox has been overflowing with spam. And rant no longer reports Payment has been pending processing since 01/03/2023. The status of my address is also on processing. All of this can't be true... I've definitely been active there for 2 years, but I've never come across such a lousy scam. So the rant is serious, I cannot share this statement, on the contrary.

Ich habe seit gut Anfang Dezember 2022 Probleme mit rant casino. Nach einen Gewinn von knapp 400 Euro sollte ich mein Konto neu verziefizieren die Adresse, obwohl es schon lange auf den Status steht ich spiele ja nicht erst seit gestern, gab schon mehrere gute Gewinne und ich war auch immer zufrieden. Man nimmt ja auch meine Einzahlung. Also ok getan.. Kommt Post zurück bestimmt gute 10 Mal E-Mail kann nicht empfangen werden von rant persönlich. Im gleichen Atemzug kommt eine neue E-Mail vom support mit Anrede und was weiß ich und einen link ( der nicht funktionierte ) und Androhung Konto zu sperren. Seitdem ich den link benutzen wollte ist mein Postfach mit spam überfüllt. Und rant meldet sich auch nicht mehr Auszahlung steht seit 03.01.2023 auf Bearbeitung. Der Status meiner Adresse ebenfalls auf Bearbeitung. Das kann alles nicht wahr sein...Ich bin bestimmt schon seit 2 Jahren dort aktiv aber so eine miese Masche ist mir noch nicht untergekommen. Also das rant seriös ist, diese Aussage kann ich nicht teilen im Gegenteil.

Dear lisetti,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

unfortunately, rant has still not made an effort

leider hat sich rant immer noch nicht bemüht

Dear lisetti,

Have you received your withdrawal from the casino yet?

Unfortunately, no

leider nein

Money is finally here

Geld ist endlich da

Dear lisetti,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru