RANT Casino - 決済が遅延しているとのクレームがあります。

Good day,

A while ago, I won €3277.16 playing slots at Rant Casino. I decided to cash out on 07/10/2024. My account is fully verified and should be ready for withdrawals. I waited patiently and then noticed that the payment is still being processed. I have contacted Rant's support multiple times and always get the same response: the payment is under review by the relevant team. Frankly, I'm starting to find this very strange since I haven't received any further information about why it's taking so long or what the problem might be. I even asked if they needed any additional documents from me, and they confirmed that my account is fully verified.

Best regards,

Guten Tag,

Ich habe vor einer Zeit beim Rant Casino 3277,16€ in Slots gewonnen. Diese wollte ich mir ganz normal auszahlen lassen, am 10.07.2024. Mein Konto wurde komplett verifiziert und steht somit für Auszahlungen bereit. Ich habe ganz normal gewartet und dann bemerkt das die Zahlung bislang immernoch in Bearbeitung ist. Ich habe mich bereits öfter beim Support von Rant gemeldet und bekomme immer das gleiche zu hören. Die Zahlung ist Bearbeitung und wird vom zuständigen Team geprüft. Langsam finde ich es echt komisch da ich auch keine weiteren Informationen dazu bekomme warum es länger dauert oder woran das Problem liegt, ich habe auch nachgefragt ob sie noch Dokumente von mir benötigen daraufhin wurde mir gesagt das mein Konto komplett verifiziert ist.

Mit Freundlichen Grüßen

Dear lleliasll,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good day,

Thanks for the answer but I have not attempted to withdraw any money other than my winnings, and the two-week wait would be over tomorrow, July 24, 2024.

Guten Tag,

Danke für die Antwort aber ich habe keine Auszahlungsversuche außer meinen Gewinn vorgenommen, außerdem wären morgen am 24.07.2024 auch die 2Wochen warten rum.

Dear lleliasll,

Have you received your withdrawal from the casino yet?

Hello, my problem still exists and nothing has changed!

Guten Tag, meine problem besteht immernoch es hat sich nichts geändert!

Thank you for your reply, lleliasll. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that this was your first withdrawal attempt?
• Did you accumulate your winnings with or without an active bonus?
• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you in advance.

Hello, everything's fine, I received the payout today after I told the casino that I had filed a complaint.

Hallo, passt jetzt hab heute die Auszahlung erhalten nachdem ich dem Casino gesagt hatte das ich eine beschwerde eingereicht habe.

Dear lleliasll,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru