RANT Casino - VIP プレイヤーの支払いが遅れています。

I am a VIP customer with them and until now the payouts have always been processed efficiently.

But with this payout, I'm just being strung along - I'm being told to turn this way and that. Their live chat is utterly inadequate, they can't do anything. I wonder what kind of finance department they're supposed to have

Ich bin vip Kunde bei denen bisher wurde auch immer ordentlich ausgezahlt.

aber bei dieser Auszahlung werde ich nur hingehalten soll mich da und dahin wenden. Völlig unzureichender livechat kann eh nix machen. Ich frage mich was das für eine Finanzabteilung seien soll

Dear mm181726,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

The problem has just been resolved

Das Problem hat sich gerade erledigt

Dear mm181726,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru