Revolution Casino - プレイヤーの撤退が遅れています。

Hello, I registered at Revolution Casino and made some deposits. I managed to win an amount of 1,500 euros. It should be noted that I did not win this money through any bonus. I have requested a withdrawal, but the casino has not processed the request to give me my money. I contacted them multiple times, and they always tell me the same thing: that the process is ongoing. The required business days they mentioned have already passed. I also asked if any verification is needed to proceed with the process, and they said my account does not need verification yet. I am afraid I will lose my money.

γεια σας,εκανα εγγραφη στο revolution casino,εχω κανει καποιες καταθεσεις και καταφερα να κερδισω το ποσο τον 1.500 ευρω, να σημειωθει οτι δεν κερδισα αυτα τα χρηματα μα καποιο bonus,εχω αιτηθει αναλψη αλλα το καζινο δεν προχωραει στην διαδικασια ωστε να μου δωσει τα χρηματα μου,εποικοινωνησα μαζι τους αρκετες φορες και μου λενε παντα το ιδιο οτι η διαδικασια ειναι σε εξελιξη,εχουνε περασει οι απαιτουμενες εργασιμες ημερες που αναφερουνε,τους ειπα ακομα αν χρειαζεται καποια ταυτοποιηση για να προχωρησει η διαδικασια και μου λενε οτι ο λογαριασμος μου δεν χρειαζεται ταυτοποιηση ακομα, φοβαμαι οτι θα χασω τα λεφτα μου.

Dear hycop,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before?
• When did you request the withdrawal?
• Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

- I haven't made withdrawals, it's the first time I've done it.

- I requested the withdrawal on 09/22/2024.

-Δεν έχω κάνει αναλήψεις είναι η πρ΄ώτη φορα που κανω.

-Την ανάληψη την ζήτησα στίς 22/09/2024.

Revolution casino although very late made the withdrawal normally after almost 10 days.

Η Revolution casino αν και πολύ καθυστερημένα έκανε την ανάληψη κανονικά μετά από σχεδόν 10 μέρες.

Dear hycop,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Dominika

Casino.Guru