Rich Casino - プレイヤーのアカウントがブロックされました。

I used the bonus to have real cash that I then withdrew since I already deposited in the casino before but,not apparently I violated a bonus rule I'm not even aware of and I can't log to my account anymore.

Dear ZakStormGhost7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you passed the KYC verification before you were blocked? Have you made any successful withdrawals before?

Has the casino informed you which rule has been breached?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes in passed the KYC,I've made withdrawals before using the same bonus I used and yes on the email it said "Bonus rule"

I tried logging in just now and I went through but, the cash is gone and I don't have a pending withdrawal anymore.

Thank you very much for your reply, ZakStormGhost7. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear ZakStormGhost7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.