Rich Casino - プレイヤーの検証がスタックしています。

After submitting a withdrawl and submitting the required verification each time (which takes over a week to each get rejected) Now saying I don’t was randomly selected for a verification process.

Hello Skroughie,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rich Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process and when was the last time you had to send them a new document? Did you play with a bonus or real money only?

Please note that it might take up to 14 days for the verification process and the first withdrawal to be processed. If it is ongoing for a shorter period of time, I would only recommend to wait.

Looking forward to your answer.

Regards,

Nick

Hello Skroughie,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

I got frustrated and played it 🤬

Hello Skroughie,

Unfortunately, in that case there is nothing we are able to do only to close the complaint. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick